VISTARA AIRLINES
This is our first X’MAS after my mother left. Time goes on. As we entered the church today[ 23 Dec 2018} for the Sunday service, I remembered the last time we took my mother to Mayur Vihar phase –III Church for a special holy communion arranged exclusively on a Saturday for the elderly people by then the priest Rev. Sakaria Mathew on my request. As I remember all those good human beings, I remember the incident where we were touched by an extraordinary gesture from an Airline operating in India
In the month of March last year, we were with my mother as she was very sick. But her health worsened and she passed away all of a sudden. Then I had to cancel my wife’s return tickets which was booked much earlier. As I contacted the airline over the phone to cancel the ticket, the airline employee asked me the reason for cancelling the ticket. After listening to me, he said with a consoling voice, ‘ I am taking your request, but when you are back to Delhi, send all the documents related to incident leading to cancellation of ticket to us and we will refund the full amount.’
Later when I returned, I sent all certificates and documents to them. To my surprise, they refunded the amount. In this world of extensive competition, one cannot imagine such a gesture from an airline. It is none other than VISTARA Air lines. During this Christmas time, my family wish the Management and all their all the employees of Vistara Airlines a wonderful X’Mas and thank for your extraordinary gesture to me.